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Frequently Asked Questions

What's your average shipping time?

Average shipping time is 7 to 10 business days. Arrival time can be sooner or later depending on package size, weigh, weather, and holiday schedule.

How can I track my order?

To track your order you can login to you account dashboard. You should also receive a conformation email with a tracking code. Tracking emails occasionally get flagged by spam filters, if that’s the case please contact us and we will email you tracking directly.

My order came but some items are missing?

Depending on the items order you may receive multiple shipments. If this happens don’t panic! The additional items are on their way and will be arriving shortly.

*Due to the Chinese New Year items that ship directly from our manufactures shipping may be delayed up to 7 days.